Refund policy

Refund & Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please read our policy below.

Returns

  • You have 30 days from the date of delivery to request a return.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition as you received it.
    • In the original packaging.
  • Non-returnable items:
    • Gift cards
    • Downloadable software products
    • Personal care or intimate items for hygiene reasons

Return Process

  1. Contact us at info@ibeaucare.com with your order number and reason for return.
  2. Once approved, we will provide the return address and instructions.
  3. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

  • After receiving and inspecting your returned item, we will notify you of approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable. If you received free shipping, the shipping fee may be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at  info@ibeaucare.com.

Late or Missing Refunds

  • Check your bank account and contact your card company; it may take time before your refund is officially posted.
  • If you’ve done this and still haven’t received your refund, contact us at  info@ibeaucare.com.

Frequently Asked Questions (FAQ)

  • Q: Do you offer free returns?
    A: Currently, we do not offer free returns. Customers are responsible for return shipping unless the item is defective or incorrect.
  • Q: How long does it take to get a refund?
    A: Once your return is received and approved, refunds usually take 5-10 business days to appear on your original payment method.
  • Q: Can I return sale items?
    A: Sale items are non-refundable unless they are defective or damaged.
  • Q: Do you accept international returns?
    A: Yes, but customers are responsible for all return shipping costs and customs duties.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

📧 Email: info@ibeaucare.com